The fine print.

Who we are.

The website at elevatedlounge.nyc, the venue branded "Elevated," and all related reservations, tickets, and events are owned and operated by:

In these Terms, "Elevated," "we," "us," and "our" refer to Elevated LIC LLC and its members, officers, employees, contractors, security personnel, affiliates, and assigns. "You" and "Guest" mean any person who books a reservation, purchases a ticket, submits an inquiry, enters the premises, or otherwise interacts with our services.

Acceptance and agreement.

By (a) booking a section, table, dinner reservation, or private event; (b) purchasing a ticket; (c) submitting an inquiry, RSVP, or contact form; (d) entering or remaining on the premises; or (e) accepting service of any kind from Elevated, you acknowledge that you have read, understood, and agreed to these Terms in full, including the no-refund policy, the release of liability, the photo/video release, the non-disparagement clause, the limitation of liability, the indemnification, the arbitration agreement, and the class-action waiver.

If you are booking or paying on behalf of a group, you represent and warrant that you have authority to bind every member of the group to these Terms, and you are jointly and severally responsible for any breach by your guests.

If you do not agree to any part of these Terms, do not book, do not buy, do not submit, and do not enter the premises.

Reservations & tickets.

All section reservations, table bookings, event tickets, private-event deposits, and other prepaid purchases (collectively, "Bookings") are confirmed only upon our written acknowledgment and your full payment in cleared funds.

Pricing, package inclusions, capacities, dates, performers, hours, menu items, and zone availability are subject to change without notice and are not part of the contract until confirmed in writing.

For section reservations, the published "group total" (currently $300 per guest, two-guest minimum) is the minimum food & beverage spend applied as an on-premises credit toward bottles, individual drinks, or food. Sales tax and a service charge / gratuity (currently 20%) are added on top, are non-refundable, and are not credit-bearing.

Unused F&B credit expires at the close of the booked night and has no cash value. Credit is non-transferable and cannot be exchanged, banked, refunded, or used on a different date.

Admission, ID, and entry.

Elevated is a 21+ venue at most times. Valid government-issued photo ID is required for entry and may be requested at any time during your visit. Acceptable ID includes a U.S. driver's license, passport, or state-issued ID. Expired, damaged, photocopied, photo-only, or fraudulent IDs will be refused.

We use a third-party ID-verification system. Entry may be refused if your ID cannot be verified, regardless of whether you hold a Booking. A refusal of entry for ID, age, dress code, or any other reason is not a basis for a refund.

For ticketed all-ages events specifically advertised as such, persons under 21 must be accompanied by a parent or legal guardian, must remain in designated all-ages zones, and are subject to additional restrictions.

Dress code, bag policy, capacity limits, and door-list rules are enforced at our discretion. We reserve the right to refuse entry to any person at any time, for any lawful reason, including without limitation: capacity, intoxication, attire, demeanor, prior misconduct, or no available reason at all (subject to non-discrimination law).

Conduct & right of refusal.

You agree to behave lawfully, respectfully, and safely while on the premises. We have the right, at any time and in our sole discretion, to remove or eject any Guest for any reason, including without limitation:

• Visible intoxication or apparent impairment
• Harassment, hostility, or threats toward staff, performers, security, or other guests
• Fighting, physical altercation, or threats of violence
• Possession of weapons, illegal substances, or contraband
• Damage to or theft of premises property, fixtures, equipment, or other guests' property
• Failure to comply with reasonable staff or security instructions
• Recording, photographing, or live-streaming performers, screens, or events in violation of posted policy
• Smoking or vaping outside designated areas
• Bringing in outside food, beverages, or alcohol

Ejection results in forfeiture of your Booking and any remaining F&B credit, and is not a basis for a refund. Repeat or egregious misconduct will result in a permanent ban from the premises and our affiliated venues.

Alcohol service.

Elevated holds and operates under a New York State Liquor Authority on-premises license. Service of alcoholic beverages is at the sole discretion of our staff and is governed by the NY Alcoholic Beverage Control Law (ABC Law).

We will refuse service to any person who appears intoxicated, is under 21, cannot produce valid ID, or for any other lawful reason. A refusal of service is not a basis for a refund, including refusal to serve specific bottle items if our inventory or licensing has changed.

You are responsible for the conduct of any guest in your group who consumes alcoholic beverages purchased through your Booking. You agree to indemnify Elevated under §11 for any claim arising from a guest's intoxication or post-departure conduct, to the maximum extent permitted by NY ABC Law and applicable Dram Shop statutes.

Assumption of risk.

You acknowledge that attending a multi-zone nightlife venue involves inherent risks. These risks include, without limitation: loud music and amplified sound; strobing, flashing, and laser lighting; smoke, haze, and pyrotechnic effects; crowded conditions; uneven floors, stairs, ramps, and elevated platforms; spilled drinks and wet surfaces; close interaction with other guests; outdoor and rooftop conditions, including wind, rain, cold, heat, and uneven decking; large LED-screen brightness; and the consumption of alcohol by yourself and others.

You voluntarily and knowingly assume all such risks, whether known or unknown, foreseen or unforeseen. You are responsible for your own safety, the safety of your guests and minors (if any), and for taking reasonable precautions, including refraining from over-consumption.

If you have any medical condition that could be aggravated by these conditions — including but not limited to epilepsy, photosensitivity, pregnancy, heart conditions, or anxiety disorders — you assume sole responsibility for assessing your participation.

Release & hold-harmless.

This release does not waive any liability that may not lawfully be released under New York law, including for gross negligence, willful misconduct, or violations of non-waivable consumer-protection statutes.

Limitation of liability.

In no event will the Released Parties be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind — including without limitation lost profits, lost data, lost enjoyment, loss of business opportunity, or emotional distress — even if Elevated has been advised of the possibility of such damages.

The total aggregate liability of the Released Parties to you for any and all claims arising out of or related to your Booking, attendance, or interaction with Elevated, regardless of the form of action, will not exceed the amount you actually paid to Elevated in the ninety (90) days preceding the event giving rise to the claim, or one hundred U.S. dollars ($100), whichever is lower.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification.

You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, demands, actions, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your breach of these Terms;
• Your conduct, the conduct of any guest in your group, or the conduct of any minor in your care, while on the premises;
• Your use, misuse, or over-consumption of alcohol or any other substance;
• Any chargeback, payment dispute, or recovery action initiated by you in violation of §4.3;
• Any claim by a third party arising from your booking, presence, or conduct, including injury to other guests; and
• Any violation by you of applicable law.

Non-disparagement.

As a material condition of your Booking and continued patronage, you agree that you will not, directly or indirectly, make, publish, post, repost, share, broadcast, or transmit any statement (whether oral, written, electronic, or otherwise) that disparages, defames, libels, or maliciously misrepresents Elevated, its staff, performers, partners, vendors, affiliates, or the premises. This includes but is not limited to:

• False or misleading statements of fact about Elevated, its food, drinks, staff, security, or service;
• Reviews or social-media posts that knowingly misrepresent your experience or fabricate events that did not occur;
• Coordinated review-bombing, brigading, or harassment campaigns; and
• Statements made in retaliation for ejection, refused service, or denied refund.

This clause does not prohibit you from: (a) honest, good-faith reviews stating your subjective opinion of your experience; (b) reporting unlawful conduct to a regulator, law-enforcement agency, or court; (c) testifying truthfully under subpoena or other lawful legal process; or (d) any communication protected under the federal Consumer Review Fairness Act (15 U.S.C. §45b) or analogous New York consumer-protection law. You agree that any prohibited statement is a breach of this agreement and may, at our election, trigger your obligation to remove the statement and/or pay liquidated damages.

Photo & video release.

The premises are photographed and recorded for security, operational, social-media, marketing, and editorial purposes. By entering Elevated, attending an event, or appearing on or near the premises, you grant Elevated and its designees an irrevocable, royalty-free, perpetual, worldwide, transferable, sub-licensable license to photograph, film, record, capture, edit, reproduce, distribute, publish, transmit, broadcast, display, and otherwise use your name, likeness, image, voice, and any associated identifying information, in any medium now known or later developed, in connection with the marketing and promotion of Elevated, its events, and its affiliated brands, without further notice, compensation, or right of approval.

You waive any right to inspect, approve, or receive royalties from such use, and you release the Released Parties from any claim of invasion of privacy, defamation, or right of publicity arising from such use.

You may not, however, professionally photograph, film, broadcast, or commercially exploit any performer, event, screen content, or branded environment inside the premises without our prior written consent. Personal phone-camera use for non-commercial social posts is generally permitted unless restricted at a specific event.

Lost or stolen property.

Elevated assumes no responsibility for any personal property brought onto the premises, including coats, bags, phones, keys, jewelry, wallets, or any other item, whether checked at coat-check or carried on your person. You bring it in at your own risk. We will hold lost-and-found items for fourteen (14) days after which they may be disposed of.

Force majeure.

Elevated is not liable for any delay, failure to perform, cancellation, or change of date, time, programming, or capacity caused by circumstances beyond our reasonable control, including without limitation: act of God; weather (including snow, ice, heat, hurricanes, flooding); fire; flood; earthquake; pandemic, epidemic, or public-health emergency; government order, mandate, or shutdown; act of war, terrorism, or civil unrest; labor strike, walkout, or lockout; venue-systems failure (HVAC, power, water, internet); supplier failure; performer cancellation, illness, or no-show; transportation interruption; or any other event of force majeure. In such cases, our sole obligation, if any, is set forth in §4.4.

Disputes & arbitration.

Mandatory pre-dispute notice. Before initiating any formal legal proceeding, you agree to send a written notice of your claim to Hello@ElevatedLounge.NYC and 10-29 44th Road, 2nd Floor, Long Island City, NY 11101, and to negotiate in good faith for at least thirty (30) days.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or to your Booking, attendance, or interaction with Elevated — including the validity, scope, or enforceability of this arbitration clause — that cannot be resolved through informal negotiation will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration will take place in New York County, New York, before a single arbitrator. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Carve-outs. Either party may bring an individual claim in small-claims court for any matter within that court's jurisdiction. Either party may seek injunctive or equitable relief in court to protect its intellectual-property rights or to prevent imminent harm. This arbitration agreement does not preclude you from filing a complaint with any government agency.

If a court finds the class-action waiver unenforceable for any claim or remedy, then that claim or remedy (and only that claim or remedy) will be severed and proceed in court, while all other claims remain in arbitration.

Governing law & venue.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. For any action not subject to the arbitration agreement in §16, you and Elevated submit to the exclusive jurisdiction of the state and federal courts located in New York County, New York, and waive any objection based on inconvenient forum.

The Federal Arbitration Act (9 U.S.C. §1 et seq.) governs the interpretation and enforcement of the arbitration provision in §16.

Privacy & data.

Information you provide to us — including name, email, phone, date of birth, ID-verification data, payment card details (via Stripe), and event-attendance records — is collected and used to (a) process your Booking; (b) communicate with you about your Booking and events you may be interested in; (c) verify age and identity at the door; (d) comply with legal and regulatory obligations; and (e) operate, secure, and improve our services.

Payment-card data is processed by Stripe, Inc. under Stripe's terms and privacy policy. We do not store full card numbers. Premises CCTV recordings are retained for up to thirty (30) days for security purposes and may be shared with law enforcement upon lawful request.

You may request access to or deletion of your personal data, subject to our retention obligations, by emailing Hello@ElevatedLounge.NYC. Marketing emails always include an unsubscribe link.

Changes to these terms.

We may update these Terms at any time by posting the revised version on this page and updating the "Effective" date above. Continued use of our services, including holding a Booking or entering the premises, after the Effective date constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

If a change materially affects your Booking that has already been confirmed and paid for, we will notify you by email and (at our discretion) permit you to reschedule under §4.1.

Reach us.

For questions about these Terms, your Booking, refund-policy clarifications, accommodations, or legal-process service: